Not for everyone. Store-bought insoles give cushioning and general arch support, and for mild, short-lived foot aches they are often a reasonable first step. Custom orthotics are made from an assessment of your own feet and movement, and suit people with a specific problem that has not settled with simpler measures.
How they differ
- How they are made. Store insoles come in standard shapes by shoe size. Custom orthotics are built from a scan and assessment of your feet. We use the Footmaxx Metascan system, which assesses how your feet move in real time.
- What they correct. An insole is the same for both feet. Custom orthotics can treat each foot differently.
- Where they fit. Custom orthotics can be made for everyday shoes, sport footwear or skates.
- Durability. Custom devices generally last longer than soft insoles: see how long do custom orthotics last?
- Coverage. Many benefit plans cover custom orthotics but not store-bought insoles: see are orthotics covered by insurance?
When a store-bought insole may be enough
- General tiredness in your feet after long days standing
- Mild discomfort that started recently
- You want more cushioning in a particular pair of shoes
When custom orthotics are worth considering
- Ongoing plantar fasciitis, shin splints, or knee or hip pain linked to how your feet load
- Symptoms that have not improved with good footwear and an off-the-shelf insole
- A clear difference between your two feet
- Sport demands, such as skating or running high mileage
Orthotics are one part of the plan
Orthotics change how load is spread; they do not strengthen anything. They are often used alongside physiotherapy or chiropractic care, with exercises and footwear advice. An assessment comes first, and you will be told if you do not need them.
See a doctor first if
You have diabetes with numbness, sores or wounds on your feet, sudden swelling, or foot pain after an injury with trouble bearing weight.
More detail is on the custom orthotics and bracing page.
Want your feet assessed?